R Systems Recruitment 2026: Speech Analytics Analyst Jobs in Noida

Company: R Systems
Job Title: Speech Analytics Analyst
Location: Noida, Uttar Pradesh, India
Work Mode: On-site
Employment Type: Full-time
Experience Required: 1–5 years
Salary: ₹6–7 LPA
Industry: Analytics / Customer Experience / IT Services

About R Systems

R Systems is a technology and digital solutions company that helps organizations improve business performance through technology, analytics, and digital transformation services. The company works with businesses across industries to develop solutions that support operational efficiency and better decision-making.

Job Overview

R Systems is seeking an analytical and detail-oriented Speech Analytics Analyst to join its team in Noida. This role focuses on analyzing customer conversations, call recordings, and interaction data to identify trends, improve customer experience, and enhance operational performance.

The selected candidate will use speech analytics platforms and reporting tools to uncover customer behavior patterns, identify service gaps, monitor performance metrics, and provide actionable recommendations to business teams.

This opportunity is suitable for professionals with 1–5 years of experience in speech analytics, quality analytics, business analytics, or customer experience analytics.

Key Responsibilities

• Analyze customer call recordings and interaction data to identify trends, customer behavior, and improvement opportunities.
• Conduct speech analytics studies to evaluate customer experience, agent performance, and operational effectiveness.
• Develop reports, dashboards, visualizations, and presentations to communicate analytical findings.
• Identify recurring customer concerns, compliance issues, and service gaps using speech and text analytics.
• Monitor key performance indicators (KPIs) and customer experience metrics.
• Collaborate with Operations, Quality, Training, and Business teams to implement improvement initiatives.
• Perform root cause analysis and recommend solutions for process optimization.
• Prepare regular and ad hoc management reports highlighting key observations and business impact.
• Ensure accuracy and consistency in data collection, analysis, and reporting.
• Stay updated on emerging technologies in speech analytics, artificial intelligence, and customer experience management.

Eligibility Criteria

Candidates should have the following qualifications:

• Bachelor’s degree in Business, Analytics, Statistics, Data Science, Computer Science, or a related field.
• 1–5 years of experience in Speech Analytics, Quality Analytics, Business Analytics, or Customer Experience Analytics.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience working with speech analytics platforms and reporting tools.
• Proficiency in Microsoft Excel, PowerPoint, and data visualization tools.
• Excellent verbal and written communication skills.
• Strong presentation skills and the ability to explain complex findings to non-technical stakeholders.
• Ability to work independently and collaborate with cross-functional teams.
• Understanding of customer service operations and contact center metrics.

Preferred Skills

• Knowledge of speech recognition and transcription technologies.
• Understanding of customer experience frameworks and contact center KPIs.
• Familiarity with CRM platforms and reporting systems.
• Experience with Power BI, Tableau, or similar data visualization tools.
• Exposure to AI-driven analytics and conversational intelligence solutions.

Job Details

Who Should Apply?

This position is suitable for professionals with experience in speech analytics, customer experience analytics, quality monitoring, or business analytics.

Candidates who enjoy interpreting customer conversations, identifying service improvement opportunities, creating reports, and collaborating with operational teams may find this role a good fit.

Professionals familiar with Power BI, Tableau, CRM systems, speech recognition, or AI-driven conversational analytics may have an additional advantage.

How to Apply for R Systems Recruitment 2026

Interested candidates can apply through the job listing on LinkedIn.

Apply Online: R Systems – Speech Analytics Analyst Job

Applicants should update their resumes to highlight relevant analytics experience, reporting skills, customer experience metrics, and familiarity with speech analytics tools.

Disclaimer: This job post is based on the supplied listing. The LinkedIn heading says “Quality Analyst,” while the detailed description identifies the position as “Speech Analytics Analyst.” The detailed job description has been used here; candidates should verify the official designation and salary before applying.