Website Empewer

Senior Business Systems Analyst (Crystal Reports & Client Analytics) | Empower | 100% Remote (US Nationwide)

Empower is hiring a Remote Senior Business Systems Analyst (Job ID: R.0057557). Requires 5+ years of experience, expert proficiency in Crystal Reports, WebI, and EASY database systems, alongside client data file mapping. Base salary: $87,400 – $123,400.

About the Company: Empower

Empower is a premier financial services and wealth management institution dedicated to helping millions of individuals achieve financial freedom. Guided by a progressive vision that balances work-life harmony, employee well-being, and continuous career development, Empower supports a highly inclusive workforce whose efforts actively transform communities nationwide.

The company’s digital platforms division focuses on building highly reliable, secure, and user-centric financial reporting and data ecosystems. By prioritizing smooth cross-functional collaboration, Agile delivery, and modern client data integrations, Empower’s technology groups build software that simplifies plan administration, participant analytics, and complex financial data exchanges for an international customer base.

About the Role: Senior Business Systems Analyst (Client Analytics & Reporting)

Are you an analytical problem-solver who excels at breaking down complex data structures and bridging the gap between business stakeholders and engineering teams? Empower is recruiting a full-time, permanent Senior Business Systems Analyst (Job ID: R.0057557). This position features a 100% Remote – US Nationwide structure, allowing you to operate comfortably from any location within the United States.

⚠️ Crucial Visa Eligibility Notice

Applicants must be explicitly authorised to work for any employer in the United States. Empower is completely unable to sponsor or assume sponsorship of an employment visa at this time, including CPT or OPT work programs.

Operating as a strategic leader within Empower’s enterprise systems group, you will evaluate complex business processes, translate stakeholder requirements into detailed technical specifications, and guide external client reporting initiatives. This specialised role goes beyond general requirement gathering—you will actively own data configurations within the EASY database system, construct enterprise layouts using Crystal Reports and Web Intelligence (WebI), map external data exchange files (such as total rewards and plan participant records), and spearhead the implementation of modern, AI-driven use cases within an Agile framework.

Key Responsibilities & Operational Workflows

  • Technical Requirement Architecture: Partner with cross-functional product, development, and QA teams in an Agile environment to gather, analyse, and translate complex business needs into concise, structured user stories with testable acceptance criteria.

  • Enterprise Reporting & Analytics: Design, develop, and maintain high-impact corporate reporting systems utilising Crystal Reports and Web Intelligence (WebI) tools.

  • Database & Client File Management: Manage complex backend data mapping layouts within the specialised EASY database system, ensuring exact schema structure validation for total rewards files, external plan systems, and participant data records.

  • System Impact & Process Analysis: Analyse existing multi-platform architectures to spot performance bottlenecks, create detailed flow diagrams, perform impact analyses, and document technical solutions to improve processing speeds.

  • AI Use Case Integration: Support the strategic development and technical rollout of AI-driven tools and automation features within active software delivery lifecycles.

  • Project Management & Team Mentorship: Guide day-to-day task delivery timelines, facilitate grooming syncs, and provide direct technical coaching and mentorship to junior and mid-level analysts.

Candidate Prerequisites & Preferred Technical Stack

Successful candidates must combine deep expertise in relational reporting engines and structured client data exchanges with a solid grasp of software development workflows.

Required Experience & Qualifications:

  • Professional Tenure: 5+ years of continuous hands-on experience operating as a Business Systems Analyst or within a closely aligned technical systems analyst role in software engineering spaces.

  • Reporting Suite Mastery: Direct production-level experience designing complex data queries and reports using Crystal Reports and Web Intelligence (WebI).

  • Database Systems Expertise: Hands-on background working directly with the EASY database platform and its associated data architectures.

  • Client Data Structuring: Proven experience supporting external client analytics, specifically handling the mapping, validation, and transfer of total rewards, external plan, and participant data files.

  • Agile Proficiency: Deep understanding of Agile methodologies, with hands-on experience managing requirements, tasks, and documentation using Jira and Confluence.

  • Innovative Frameworks: Prior exposure to or experience implementing AI-driven use cases and automation parameters within functional business operations.

  • Core Competencies: Strong project management background, exceptional documentation skills, and the ability to translate complex technical layouts to non-technical leaders.

Preferred (Set-Apart) Qualifications:

  • A Bachelor’s degree in Computer Science, Management Information Systems (MIS), or a related technical/quantitative field.

  • Prior business analysis experience specifically within the Financial Services, Wealth Management, or Fintech industries.

  • A diverse technical background containing prior professional experience working as a Quality Assurance (QA) engineer, software developer, Product Owner, or Scrum Master.

Key Job Details & Benefits

  • Job ID: R.0057557

  • Role Classification: Senior Business Systems Analyst

  • Hiring Entity: Empower

  • Workplace Flexibility: 100% Remote (Available Nationwide within the United States)

  • Base Salary Range: $87,400.00 – $123,400.00 (Determined by geographic location, tenure, and skill level; eligible for corporate performance bonus programs)

  • Employment Framework: Full-Time, Regular position

  • Remote Connectivity Rules: Must provide a reliable, high-speed wired internet connection (Fiber, Cable, or DSL). Empower provides all other necessary computer hardware.

Employee Benefits Package

  • Health & Wellness: Comprehensive medical, dental, vision, and group life insurance options upon hire.

  • Retirement Planning: 401(k) retirement savings plan with up to 6% company matching contributions, access to financial advisory services, and potential company discretionary contributions.

  • Paid Time Off (PTO): Allotment of paid time off days, 10 standard company holidays, and 3 floating holidays per calendar year.

  • Family Leave: Structured paid parental leave alongside short-term and long-term disability assistance programs.

  • Educational Growth: Up to $5,250 annual tuition reimbursement for continuing education.

  • Community Integration: 16 hours of paid volunteer time per year with access to internal Business Resource Groups (BRGs).