Hiring:Analyst at Wipro (Infrastructure & Operations Analytics Division)

Apply for the Analyst position at Wipro in Bengaluru. Leverage data analysis, run ticket root cause analysis, optimise operational metrics, and manage IT service delivery workflows.

About the Company: Wipro

Wipro Limited (NYSE: WIT) is a premier global information technology, consulting, and business process services corporation. Spanning six continents with a massive workforce of over 170,000 professionals, Wipro operates at the cutting edge of digital transformation. The company is globally celebrated for its commitment to sustainability, corporate integrity, and its core strategy of helping Fortune 500 enterprises “differentiate at the front” and “standardise at the core.”

This operational analytics role is anchored within Wipro’s Data Science & Analytics Department at their landmark corporate campus along Sarjapur Road in Bengaluru, Karnataka. This division focuses on using data-driven insights to streamline service desk ecosystems, monitor infrastructure health parameters, and optimise day-to-day IT service operations for elite global clients.

About the Role: Analyst (Infrastructure Operations & SLA Analytics)

Are you an execution-focused professional who loves working with service metrics, analysing ticket logs, and tracking system parameters to hit tight deadlines? Wipro is hiring a full-time, permanent Analyst to join its digital transformation team in Bengaluru, Karnataka. This unique position is custom-built for technical problem solvers with 1 to 3 years of enterprise experience who want to bridge the gap between IT operations and operational data analysis.

Though aligned under the Data Science & Analytics department, this role functions as an analytical anchor for infrastructure and IT service operations. Your daily responsibilities will center on tracking service requests from acceptance to resolution, monitoring system health across networks, storage, and platform ecosystems, and applying data analysis to identify ticket trends. By running root cause analysis (RCA) on recurring incidents and auditing ChatBOT automated conversation logs, you will design actionable improvements to prevent bottlenecks and maximize client satisfaction.

Key Responsibilities & Service Analytics Workflows

• Operational Data Analysis: Analyze high-volume ticket data (emails, chats, IMS, dial-homes) to spot operational patterns, call out recurring service issues, and build efficiency plans.

• Root Cause Analysis (RCA): Perform deep-dive structural reviews on technical incident logs to identify underlying system flaws and implement long-term fixes.

• SLA & Performance Metric Tracking: Monitor ticket lifecycles from ingestion to closure, verifying complete alignment with established corporate Service Level Agreements (SLAs).

• Infrastructure Parameter Custody: Act as a data custodian for client networks, servers, storage arrays, and cloud platforms to track uptime and proper functioning.

• Automation Log Auditing: Review and analyze unorganized conversation scripts gathered by transactional ChatBOTs to ensure service requests are routed and handled properly.

• Data Integrity & Resource Backups: Oversee the execution of system log data retention schedules and resource backups to maintain operational safety parameters.

• Cross-Functional Team Alignment: Coordinate closely with on-site engineering squads and external client contacts to resolve complex priority issues and prevent escalation tracks.

Candidate Prerequisites & Key Technical Skills

Successful candidates must combine a strong foundation in spreadsheet metrics and data parsing with a solid understanding of enterprise IT service environments.

Required Experience & Educational Baseline:

• Professional Tenure: 1 to 3 years of active corporate experience in data analysis, operations tracking, infrastructure support, or service management environments.

• Mandatory Skill: Strong foundational capability in Data Analysis and reporting metrics.

• Academic Foundation: Graduation in any analytical, technical, or business discipline (UG: Any Graduate / PG: Any Postgraduate).

• Technical Environment Familiarity: Basic understanding of corporate IT ecosystems, including server hardware, storage setups, user access controls, and Incident Management Systems (IMS).

Core Professional Competencies:

• Analytical Troubleshooting: Proven skill running Root Cause Analysis (RCA) and mapping unstructured text data into actionable process workflows.

• System Configuration Aptitude: Hands-on experience installing software packages, configuring system requirements, and monitoring transactional logs.

• Time Management under Pressure: Outstanding prioritization traits, with a demonstrated ability to tackle high-priority requests while maintaining absolute adherence to deadlines.

• Communication & Client Servicing: Clear verbal and written English communication skills to update internal stakeholders and collaborate effectively with distributed teams.

Core Position Specifications

• Position Title: Analyst (Infrastructure Operations & SLA Analytics)

• Hiring Organisation: Wipro Ltd

• Corporate Work Location: Sarjapur Road, Bengaluru, Karnataka, India

• Experience Allotment: 1 – 3 Years of active corporate background

• Employment Framework: Full-Time, Permanent corporate assignment

• Functional Focus: SLA Analytics, Root Cause Tracking, and IT Service Operations

• Industry Placement: IT Services, Technology Consulting, & Data Operations

• Functional Department: Data Science & Analytics

LinkedIn Post Optimization

SEO Title: Wipro Bengaluru Analyst Job Data Analysis Service Desk Hiring 2026

Meta Description: Wipro is hiring an Analyst in Bengaluru (1-3 years experience). Key responsibilities include data analysis, incident tracking, root cause analysis (RCA), and SLA management.