• Full Time
  • Mumbai

Website KGK Group

If you are an experienced Business Analyst with strong CRM expertise, an exciting opportunity is available at KGK Group. The company is currently hiring a Business Analyst (BA) – CRM & Digital Transformation to support its global digital initiatives and align business strategy with technology execution.

This full-time, on-site role in Mumbai is ideal for professionals with experience in Zoho CRM, business analysis, system implementation, and analytics-driven decision-making.

About the Company

KGK Group is a globally recognized diamond and jewelry company with over 120 years of heritage. The company specializes in natural diamonds and serves wholesalers, retailers, and luxury jewelry brands worldwide.

KGK combines craftsmanship, ethical sourcing, and data-driven strategies to maintain its leadership in the global jewelry market. The company works with prestigious global brands such as Cartier, Titan, Rolex, Gucci, Bulgari, and Van Cleef & Arpels.

Job Overview

  • Job Title: Business Analyst (BA) – CRM & Digital Transformation

  • Company: KGK Group

  • Location: Mumbai (On-site)

  • Experience Required: 3–5 Years

  • Job Type: Full-time

  • Department: Digital / Sales Operations

  • Reporting To: CRM Strategy Lead

This role plays a critical part in KGK’s digital transformation journey, helping translate business requirements into scalable systems while improving operational efficiency and enabling data-driven decisions.

Role Overview – Business Analyst

As a Business Analyst, you will act as a bridge between business stakeholders and technical teams. You will gather requirements, design workflows, manage CRM configurations, and support system implementations across multiple regions.

The role also involves working with sales teams across India, Dubai, USA, and Antwerp, ensuring smooth coordination, process standardization, and training across time zones.

Technical Environment

In this role, you will work with several tools and platforms, including:

CRM Platforms

  • Zoho CRM (Deals, Accounts, Contacts, Leads, Memos, Transactions, Dispatch)

Custom Widgets

  • AG Grid

  • Dynamic Forms

  • Deal Widget

  • Stone List

  • Dispatch Widget

Integrations

  • NIVID (Inventory System)

  • FMS (Finance System)

  • Kafka Middleware

  • Apollo.io

  • Lusha

Automation

  • Zoho Blueprints

  • Workflows

  • Assignment Rules

  • Deluge Scripts

Reporting Tools

  • Zoho Analytics

  • Microsoft Excel

  • Custom Dashboards

Key Responsibilities – Business Analyst

1. Requirement Gathering & Business Analysis

  • Work closely with stakeholders to understand functional, operational, and technical requirements.

  • Conduct workshops, interviews, and process walkthroughs.

  • Prepare BRDs, FRDs, workflows, user stories, and use cases.

  • Identify system gaps and recommend improvements.

2. CRM & Platform Ownership

  • Manage and configure Zoho CRM modules and automation workflows.

  • Coordinate with developers for custom widgets and integrations.

  • Act as a functional bridge between business teams and developers.

  • Manage sandbox testing and production deployment.

  • Provide CRM support for sales and operations teams.

3. RFQ / RFP & Feature Management

  • Prepare and manage RFQs (Request for Quotations) and RFPs (Request for Proposals).

  • Evaluate technology solutions based on business and technical requirements.

  • Coordinate with vendors during implementation and post-launch phases.

4. Implementation & Delivery Support

  • Support end-to-end system implementation.

  • Assist with UAT (User Acceptance Testing) and deployment.

  • Track issues, risks, and dependencies during implementation.

  • Provide post-go-live support to ensure user adoption.

5. Documentation & Process Design

  • Create and maintain documentation such as:

    • BRDs

    • FRDs

    • SOPs

    • Process workflows

    • System documentation

  • Ensure documentation is structured, version-controlled, and audit-ready.

6. Dashboards, Analytics & AI Enablement

  • Build dashboards for:

    • Sales performance

    • Pipeline tracking

    • Deal aging

    • Regional performance

  • Work with analytics teams to define KPIs and metrics.

  • Support AI-driven analytics and auditing initiatives.

  • Conduct data quality audits including duplicate management and data validation.

7. Stakeholder & Cross-Regional Coordination

  • Collaborate with teams across India, Dubai, and Antwerp.

  • Align business and technology teams on project goals.

  • Conduct user training sessions and create reference guides.

8. Process Optimization & Continuous Improvement

  • Identify opportunities for automation and workflow improvements.

  • Recommend technology-driven solutions to improve efficiency.

  • Support change management and adoption of new systems.

Required Skills & Competencies – Business Analyst

  • Business Analysis & Requirement Engineering

  • Zoho CRM Expertise

  • Stakeholder & Vendor Management

  • Strong Written & Verbal Communication

  • RFQ / RFP Management

  • Documentation & Process Mapping

  • Dashboards & Data Analytics

  • Process Automation

  • SQL & Data Structures (working knowledge)

  • Advanced Excel (Pivot Tables, VLOOKUP, Data Cleaning)

Qualifications – Business Analyst

Must-Have

  • 3+ years of experience as a Business Analyst or similar role.

  • Strong hands-on Zoho CRM experience.

  • Experience with requirement gathering and system implementation.

  • Knowledge of business process mapping and optimization.

  • Strong communication and documentation skills.

Good-to-Have

  • Knowledge of Zoho Deluge scripting.

  • Experience with API integrations and middleware.

  • Exposure to AI-based analytics and reporting tools.

  • Experience in diamond, jewelry, trading, or manufacturing industries.

🚀 Apply Now

Interested candidates can explore this opportunity and submit their application through the official careers page of KGK Group.

To apply for this job please visit remotejobhiring.com.