Looking to build your career in Salesforce CRM, Healthcare & Life Sciences (HLS), Pharma technology, and business analysis? The latest Business Analyst – Salesforce CRM opportunity at Simpliigence could be the perfect role for professionals experienced in Salesforce Health Cloud, Life Sciences Cloud, HIPAA compliance, Jira, Azure DevOps, and regulated healthcare environments.

---

About the Company

Simpliigence is an architecture-first Salesforce consulting partner that works with global enterprises and high-growth organizations. The company specializes in Salesforce consulting, CRM implementation, digital transformation, and enterprise technology solutions across multiple industries including Healthcare and Life Sciences.

Simpliigence is currently hiring experienced professionals for the role of Business Analyst – Salesforce CRM (HLS / Pharma).

---

Job Overview

Company: Simpliigence
Role: Business Analyst – Salesforce CRM (HLS / Pharma)
Location: Bengaluru, Karnataka, India
Job Type: Full-time
Work Mode: Hybrid
Experience Required: 6+ Years
Domain: Healthcare / Life Sciences / Pharma
Key Skills: Salesforce Health Cloud, Life Sciences Cloud, Experience Cloud, Jira, Azure DevOps, HIPAA, GDPR

---

About the Role

Simpliigence is looking for an experienced Business Analyst with strong expertise in Salesforce CRM and Healthcare/Life Sciences domain projects. The role involves working closely with business stakeholders, Salesforce architects, QA teams, and operations teams to support enterprise-level healthcare CRM transformation initiatives.

Candidates with experience in Salesforce Health Cloud, Pharma CRM workflows, compliance management, and Agile project delivery will find this role highly suitable for career growth.

---

Key Skills Required

Salesforce CRM Expertise

• Salesforce Health Cloud
• Salesforce Life Sciences Cloud
• Salesforce Experience Cloud
• CRM process management

Under Matter

Candidates should have hands-on experience working with Salesforce CRM platforms in healthcare or pharma environments.

---

Business Analysis Skills

• Requirement gathering
• BRD & FSD documentation
• User stories creation
• Process flow documentation

Under Matter

Professionals should be capable of translating business requirements into detailed functional specifications.

---

Compliance & Regulatory Knowledge

• HIPAA compliance
• GDPR compliance
• Life sciences validation

Under Matter

Strong understanding of compliance requirements in regulated healthcare environments is important for this role.

---

Agile & Project Tools

• Jira
• Azure DevOps
• Stakeholder management
• Agile methodologies

Under Matter

Experience with Agile project execution and requirement management tools is highly preferred.

---

Skills & Qualifications

• 6+ years of experience as a Business Analyst
• Experience in CRM or Healthcare/Life Sciences domain
• Hands-on experience with Salesforce Health Cloud
• Familiarity with Pharma CRM processes
• Strong understanding of:
  • Patient onboarding
  • Case management
  • Benefit verification
  • Financial assistance workflows
• Experience with regulated environment projects
• Strong communication and documentation skills
• Good stakeholder management abilities

---

Key Responsibilities

Requirement Gathering & Analysis

• Conduct workshops and stakeholder interviews
• Perform process mapping sessions
• Translate business requirements into user stories
• Capture compliance and security requirements

Under Matter

The Business Analyst will work closely with business teams, patient support services, and field operations teams.

---

Solution Design Support

• Collaborate with Salesforce Solution Architects
• Participate in wireframe and UI/UX discussions
• Review process flow diagrams
• Ensure requirement traceability

Under Matter

The role involves supporting Salesforce Health Cloud implementation and solution alignment activities.

---

Data & Integration Readiness

• Support data mapping activities
• Assist in migration planning
• Define integration requirements
• Validate migration and system readiness

Under Matter

Candidates should understand integration processes for healthcare and financial assistance systems.

---

Testing & Validation

• Coordinate with QA teams
• Ensure requirement coverage
• Participate in defect management
• Support issue resolution

Under Matter

The Business Analyst will help validate system functionality and business process requirements.

---

Change Management & Training

• Create user guides
• Prepare training documentation
• Support adoption planning
• Facilitate stakeholder approvals

Under Matter

The role requires supporting end users, field teams, and operational teams during project rollouts.

---

Governance & Reporting

• Provide weekly project updates
• Track risks and dependencies
• Maintain requirement repositories
• Manage change requests

Under Matter

Candidates should have experience in project governance and reporting activities.

---

Preferred Certifications

Salesforce Certifications

• Salesforce Certified Administrator
• Salesforce Business Analyst Certification

Preferred Additional Certification

• Salesforce Health Cloud Certification

---

Why This Role is a Great Opportunity

High-Demand Salesforce Domain

Salesforce Health Cloud and Life Sciences Cloud professionals are highly in demand across healthcare and pharma organizations.

---

Exposure to Enterprise Healthcare Projects

Candidates will gain experience in healthcare CRM transformation and regulated environment implementations.

---

Strong Career Growth

This role offers excellent exposure to:

• Salesforce consulting
• Pharma CRM processes
• Healthcare technology projects
• Compliance-driven digital transformation

---

Hybrid Work Opportunity

Professionals can benefit from flexible hybrid working while collaborating with enterprise clients and global teams.

---

Apply Now

Interested candidates can directly share their updated resumes with the hiring team.

Contact Details

Email: kavitha@simpliigence.com
Phone: (+91) 74839 25904