Amgen

About the Company – Amgen

Amgen is a global biotechnology leader that combines the power of biology and technology to fight some of the world’s toughest diseases. The company has been at the forefront of innovation since helping establish the biotechnology industry, continuously pushing boundaries through advanced research and the use of human genetic data.

With a strong focus on improving patient outcomes, Amgen develops innovative therapies targeting critical areas such as cancer, cardiovascular diseases, osteoporosis, inflammatory conditions, and rare diseases. Its commitment to research and development has resulted in a robust pipeline of life-changing medicines.

Speaker Program Operations Associate (GCC L3)

Experience: 4+ Years
Employment Type: Full-Time
Location: Not Specified

Role Overview

We are looking for a detail-oriented Speaker Program Operations Associate to support analytics, reporting, and system operations across the SPaCEE ecosystem. This role plays a critical part in ensuring data accuracy, improving reporting capabilities, and enabling better decision-making through actionable insights.

Key Responsibilities

1. Field Support & Escalation Management

  • Act as the primary contact for system support and business teams
  • Resolve platform issues and ensure smooth service delivery
  • Manage escalation processes and coordinate with cross-functional teams
  • Provide support for platform-related queries and troubleshooting

2. Systems, Data Integrity & Change Management

  • Manage system updates, testing, and validation processes
  • Ensure accurate data flow across integrated platforms
  • Conduct user access reviews and maintain system governance
  • Support system upgrades and monitor dependencies

3. Reporting, Data & Analytics

  • Develop dashboards and reports using Power BI, Tableau, and Salesforce
  • Ensure data accuracy and consistency across all systems
  • Generate insights to improve performance and operational efficiency
  • Deliver reports for business reviews and strategic decision-making

4. Congress & Speaker Program Analytics

  • Build performance dashboards tracking ROE (Return on Engagement) and ROS (Return on Spend)
  • Analyze engagement, reach, and conversion metrics
  • Automate tracking systems for better program evaluation
  • Support data-driven marketing and engagement strategies

5. Process Optimization & Documentation

  • Improve workflows and maintain SOP documentation
  • Automate reporting processes for efficiency
  • Collaborate with internal teams to enhance systems and processes

Basic Qualifications

  • Bachelor’s degree with 4+ years of experience
    OR
  • Associate’s degree with 6+ years of experience
    OR
  • High school diploma with 8+ years of relevant experience

Preferred Qualifications

  • Experience in Marketing Operations, Sales Operations, or Project Management
  • Strong stakeholder management skills
  • Expertise in tools like Salesforce, Tableau, Power BI, SharePoint
  • Excellent analytical, communication, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment

Key Skills

  • Data Analysis & Reporting
  • Dashboard Development
  • Stakeholder Management
  • Process Optimization
  • Data Integrity & Governance

Why Apply?

  • Work on high-impact analytics and reporting projects
  • Collaborate with cross-functional global teams
  • Opportunity to enhance data-driven decision-making skills
  • Exposure to advanced tools and platforms

Apply Now

Take the next step in your analytics career and be part of a role that drives data-backed business decisions.

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