Operations Intern (EdTech Platform Operations Track) @ Pune

Apply for the 6-month on-site Operations Internship at PREPCA in Baner, Pune. Open to graduates (MBA/Master’s preferred) with basic Excel skills (VLOOKUP/XLOOKUP). Features a ₹5,000/month stipend and a clear conversion pathway to a full-time PPO up to ₹4.80 LPA.

About the Company: PREPCA

PREPCA (operated by Prepca Eduserv) is India’s leading, high-growth educational technology and structured mentorship platform engineered exclusively for Chartered Accountancy (CA) aspirants nationwide. The organisation specialises in developing smart learning strategies, advanced test series frameworks, and data-backed mental conditioning models to help students clear the highly demanding ICAI examinations. PREPCA is built on the core philosophy that strong, highly synchronised internal teams drive resilient corporate growth.

Operating from its specialised operational hub on Baner Road, Pune, PREPCA provides a fast-paced, high-ownership professional environment. The company focuses heavily on operational excellence, transparency, and data integrity, earning top-tier reviews from employees and students alike across Glassdoor, AmbitionBox, and Google. For early-career professionals, PREPCA acts as a premium operational incubator, offering direct exposure to senior startup leaders and structured training frameworks designed to build long-term business management leaders.

About the Role: Operations Intern

PREPCA is actively recruiting an energetic, highly organised, and client-centric Operations Intern to join its central management division. This is a 6-month, full-time, Work From Office (WFO) internship stationed at PREPCA’s operations branch on the 2nd floor of Sai Heritage, Baner Road, Pune.

This role is specifically engineered for fresh graduates, management professionals, and active career builders who want to learn the mechanics of scalable business execution from the ground up. Operating at the structural heart of the platform, your daily focus will bridge tech system management and high-touch stakeholder relations. You will be responsible for orchestrating post-sales user journeys, managing technical platform dashboards, and maintaining seamless communication channels between students, internal sales units, and expert CA Mentors. This internship functions as a direct career accelerator, offering successful performers a fast-track transition to a Pre-Placement Offer (PPO) valued up to ₹4.80 LPA.

Key Responsibilities & Operational Workflows

• Omnichannel Student Support: Manage and resolve multi-channel incoming student inquiries via targeted telephonic consultation, professional WhatsApp communication, and structured email ticketing systems.

• Post-Sales Onboarding Architecture: Oversee and execute the end-to-end post-sales student onboarding pipeline,ensuring accurate account provisioning and a frictionless welcome experience.

• Cross-Functional Query Coordination: Act as the central cross-departmental liaison to track, coordinate, and resolve complex queries spanning students, professional CA Mentors, and internal sales divisions.

• Dashboard & Tech Infrastructure Management: Navigate, update, and manage student performance data streams within PREPCA’s core proprietary EdTech platform dashboard and internal resource planning tools.

• End-to-End Business Learning Sprints: Participate in deep operational training modules to understand, map, and run the macro-level logistics of a scaling educational technology corporation.

Candidate Prerequisites & Required Skill Stack

PREPCA seeks confident, highly resilient candidates who possess an intense hunger for career growth, a strong problem-solving mindset, and a natural instinct for complete operational ownership.

Academic Profiles & Assets:

• Educational Horizon: Completed a Bachelor’s degree in any field. (An MBA or Master’s degree in Operations, Business Administration, or Management is highly preferred but not mandatory.

• Fresh Graduate Ingestion: Motivated freshers who genuinely want to build operational depth and structural business acumen are highly encouraged to apply.

• Mandatory Hardware Asset: Must own and maintain a professional personal laptop for daily corporate deployment.

Technical & Technical Execution Competencies:

• Spreadsheet Logic Foundations: Functional operational knowledge of MS Excel or Google Sheets. Must understand core lookup mechanisms (VLOOKUP / XLOOKUP) and basic arithmetic formulas.

• Communication Articulation: Strong verbal and written communication skills, showing high confidence and clarity when managing critical user scenarios.

• Troubleshooting Capabilities: Sharp interpersonal problem-solving skills, exceptional attention to detail, and a structured mindset when handling unstructured operational bottlenecks.

Core Position Specifications

• Position Title: Operations Intern

• Hiring Enterprise: PREPCA (Prepca Eduserv)

• Primary Work Location: 2nd Floor, Sai Heritage, Baner Road (Near State Bank of Mysore), Baner, Pune,Maharashtra 411045 (100% Work From Office Operations)

• Department Allocation: Corporate Operations

• Internship Term: 6 Months Fixed Track

• Stipend Structure: Fixed Stipend of ₹5,000 per Month

• Performance Pathway: Direct eligibility for a Pre-Placement Offer (PPO) scaling up to ₹4.80 LPA based on objective performance reviews and a management interview framework.

• Core Systems Domain: EdTech Platform Dashboard Management, Post-Sales Onboarding Operations, MS Excel (VLOOKUP/XLOOKUP), Omnichannel Support Systems, Cross-Functional Query Logistics, Operational Risk Mapping