Kayzen Careers: Customer Success Manager (Performance Web)

Kayzen is a mobile demand-side platform (DSP) on a mission to democratise programmatic advertising. We enable the world’s leading apps and brands to run massive customer acquisition and retargeting campaigns with total transparency.

How massive? We handle 160B+ daily ad requests and serve 1B+ ads per day in 180 countries. We are looking for a Customer Success Manager (CSM) who is ready to take full ownership of client relationships and drive performance in the fast-evolving AdTech landscape.

The Role: Strategic Growth and Client Advocacy

As a CSM at Kayzen, you aren’t just a point of contact; you are a strategic consultant. You will serve as the bridge between our cutting-edge product and the business goals of our clients. Your focus will be on driving “needle-moving” processes and fostering long-term growth.

Key Responsibilities:

• Strategic Consultation: Provide DSP advisory from onboarding through the entire client lifecycle, ensuring solutions align with business goals.

• Campaign Excellence: Co-manage and optimise performance-driven campaigns, analysing log-level data to improve ROI.

• Proactive Account Strategy: Conduct high-impact Quarterly Business Reviews (QBRs) and weekly reporting to evangelise the product roadmap and identify growth milestones.

• The Feedback Loop: Work directly with Product and Engineering teams to translate client needs into new features and technical enhancements.

• Data-Driven Ownership: Use strong analytical skills to spot trends, troubleshoot issues, and provide daily optimization recommendations.

 Requirements: Are You the Right Fit?

We are looking for a solutions-oriented professional who thrives in a high-growth environment.

• Experience: 2+ years of experience managing performance-driven web clients (this is a must-have).

• Platform Knowledge: Hands-on experience with programmatic or digital advertising platforms.

• Analytical Skills: Ability to dig into complex data sets and turn raw insights into actionable campaign strategies.

• Proactive Mindset: You don’t wait for instructions—you tackle challenges and find solutions independently.

• Technical Detail: An eye for detail in troubleshooting and maintaining internal documentation (Hubspot/Call Notes).

What Makes Kayzen Special?

At Kayzen, you’ll be part of a multinational team spread across Germany, India, the UK, Argentina, and beyond. We value empowerment, transparency, and a bias for action.

• Direct Exposure: Work day-to-day with industry experts and the management team.

• Global Flexibility: Enjoy a flexible work-from-home arrangement.

• Investment in You: We provide a $500 home-office setup budget and a $1,000 annual learning and development budget.

• Impact: Be a key player in a company bringing massive change to the AdTech market.

 How to Apply

Ready to put the global economy within everyone’s reach through programmatic excellence?

1. Highlight Your Performance Wins: Ensure your resume showcases how you’ve moved the needle for web-performance clients.

2. Submit Your Application: Join our elite team of AdTech innovators today.

[Apply Now: Customer Success Manager at Kayzen]