Intouch
🌟 About the Company
IntouchCX is a global leader in customer experience management, digital engagement, and AI-driven solutions. With over 20 years of innovation, IntouchCX helps brands deliver exceptional customer experiences through data and technology.
💼 Job Role
Position: Data Analyst
Experience: 2–3 Years
Industry: Customer Experience / Analytics / BPO
🚀 Job Overview
IntouchCX is hiring a Data Analyst to enhance operational performance and decision-making through data insights.
In this role, you will analyze large datasets, identify trends, and create reports and dashboards that help improve business performance and customer experience.
🔑 Key Responsibilities
📊 Data Analysis & Insights
- Collect, organize, and analyze large datasets
- Identify patterns, trends, and actionable insights
- Support strategic decision-making with data
📈 Reporting & Visualization
- Create dashboards using Power BI, Looker, and Excel
- Develop reports to communicate findings clearly
- Present insights to stakeholders
⚙️ Data Management
- Maintain databases and ensure data accuracy and efficiency
- Optimize reporting tools and processes
- Work with SQL and BigQuery for data querying
🤝 Collaboration
- Partner with cross-functional teams to drive insights
- Support ad-hoc analysis and business projects
- Stay updated with latest analytics tools and trends
🧠 Required Skills
💻 Technical Skills
- Strong expertise in SQL and Excel
- Experience with Looker, Power BI, BigQuery
- Knowledge of SSIS (SQL Server Integration Services)
- Experience in building and maintaining reporting tools
📊 Analytical Skills
- Strong ability to analyze complex datasets
- Detail-oriented with high accuracy
🤝 Soft Skills
- Excellent communication and presentation skills
- Ability to work in fast-paced environments
- Adaptability and continuous learning mindset
🎓 Qualifications
- Bachelor’s degree in Mathematics, Statistics, Computer Science, or related field
- 2–3 years of experience in data analytics
- Experience in contact center / CX environment (preferred)
💡 Why Join IntouchCX?
- Work with a global leader in customer experience
- Opportunity to work on real-time operational analytics
- Exposure to modern analytics tools and platforms
- Growth-focused and innovative work environment
📢 Apply Now
Join IntouchCX and build your career in data analytics, business intelligence, and customer experience transformation.
To apply for this job please visit remotejobhiring.com.