Salesforce Data Analyst – First Advantage

Company: First Advantage
Job Type: Full-time
Location: Remote, India
Experience: 2–5 years
Key Skills: Salesforce, SOQL, SQL, Excel, Data Quality, CRM Analytics

About the Role

First Advantage is hiring a Salesforce Data Analyst to analyze and monitor data across Sales Cloud, Revenue Cloud, and Service Cloud.

The role focuses on data quality analysis, reporting, dashboard development, data governance, and business process improvement. The analyst will translate business requirements and data-quality concerns into meaningful analysis, reports, dashboards, and actionable recommendations.

Key Responsibilities

• Analyze and monitor Salesforce data quality across key business platforms.
• Develop queries and analytical datasets using Salesforce reporting and analytical tools.
• Identify inaccurate, incomplete, duplicate, inconsistent, or outdated records.
• Monitor data-quality metrics and trends across Sales Cloud, Revenue Cloud, and Service Cloud.
• Develop and maintain recurring data-quality reports, dashboards, and scorecards.
• Investigate data anomalies and exceptions and assess their potential business impact.
• Conduct root-cause analysis to identify data-entry, process, system configuration, integration, or other data-quality issues.
• Work with Salesforce Data Stewards to validate issues, prioritize remediation, and track resolutions.
• Identify emerging data-quality risks before they impact business operations or reporting.
• Conduct data profiling and analysis for data-quality initiatives, audits, and remediation projects.
• Establish and maintain data-quality measurements and thresholds in collaboration with the Data Quality Manager.
• Reconcile Salesforce data with other systems when discrepancies are identified.
• Assess the impact of data-quality issues on reporting, forecasting, customer management, revenue operations, and service processes.
• Analyze historical data and trends to identify recurring or systemic data-quality problems.
• Support data stewardship, governance, documentation, and continuous improvement initiatives.

Required Qualifications

• Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, Computer Science, Business, or a related field, or equivalent professional experience.
• 2–5 years of experience in Salesforce data analysis, business analysis, CRM analytics, or data quality.
• Experience developing reports, dashboards, and recurring analytical outputs.
• Proficiency in Salesforce SOQL, SQL, and Microsoft Excel.
• Strong problem-solving and root-cause analysis skills.
• Excellent written and verbal communication skills.
• Ability to explain data and analytical findings to both technical and non-technical audiences.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities and collaborate effectively with cross-functional teams.

Technical Skills

• Salesforce Sales Cloud
• Salesforce Revenue Cloud
• Salesforce Service Cloud
• SOQL
• SQL
• Microsoft Excel
• Data Quality Analysis
• CRM Analytics
• Data Profiling
• Data Governance
• Reporting & Dashboard Development
• Root-Cause Analysis

Job Details

Equal Opportunity

First Advantage is committed to providing equal employment opportunities and maintaining a workplace and recruitment process free from unlawful discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, and business needs.

How to Apply

Interested candidates can apply for the Salesforce Data Analyst – First Advantage position through the company’s official careers portal.