Irth Solutions Careers: Technical Support Engineer (Pipeline Operations)

At Irth Solutions, we are on a mission to deliver best-in-class data management and analytics for the Oil & Gas industry. Our technology platforms set industry benchmarks, helping our customers manage critical pipeline operations with precision.

We are looking for a Remote Technical Support Engineer to drive reliability for our global customers. If you have significant experience with pipeline integrity data systems—such as ILI, PODS, and GIS platforms—and a strong background in SQL troubleshooting, we want to hear from you.

 The Role: Advanced Support for Critical Systems

In this role, you aren’t just answering tickets; you are solving complex data modelling and software challenges that directly impact pipeline safety and efficiency.

Key Responsibilities:

• Advanced Troubleshooting: Diagnose complex software problems and provide workarounds for integrity data systems to ensure minimal disruption to customer operations.

• Data Analysis & SQL: Write advanced queries, troubleshoot performance issues, and interpret data within SQL Server, Azure SQL, and Oracle databases.

• Customer Advocacy: Act as a technical partner for customer engineers and senior management, maintaining clear communication throughout the resolution process.

• Cross-Functional Collaboration: Partner with our Development and QA teams to identify software bugs, interpret .NET Exception messages, and improve product quality.

• Documentation & Mentorship: Develop user guides and technical documentation while mentoring other support staff to enhance the team’s collective expertise.

 Your Profile: The Specialised Problem Solver

We are looking for a candidate who bridges the gap between IT support and pipeline engineering.

• Experience: 3–5 years in technical support, with specific experience in Pipeline Integrity (ILI, PODS, APDM/UPDM, or corrosion databases).

• Technical Mastery:

  • SQL Expert: Deep knowledge of stored procedures, indexing strategy, and performance optimisation.

  • Cloud & DevOps: Familiarity with Azure DevOps, Azure SQL, and ticket management systems.

  • Software Diagnostics: Ability to interpret stack traces and exception messages (Bonus: Azure Application Insights experience).

• Education: Bachelor’s degree in IT, Computer Science, Engineering, or a related field preferred.

• Soft Skills: Exceptional analytical skills and the ability to work an On-Call rotation during critical system outages.

Why Join Irth Solutions?

Irth is a dynamic, growing company respected for its technical excellence. We offer a culture that values flexibility and results.

• 100% Remote Flexibility: Work from home with a generous starting stipend to set up your workspace.

• Comprehensive Benefits: Health, dental, and vision options, plus 401k/RSP company matching.

• Growth Culture: Flexible PTO, team events (even for remote staff), and access to top-tier engineering experts.

• Stability: Join a well-respected industry leader with a mission-driven approach to energy safety.

 How to Apply

Ready to resolve critical issues for the world’s most important pipeline operations?

1. Highlight Your Industry Depth: We want to hear about your experience with ILI and PODS datasets.

2. Showcase Your SQL Skills: Be prepared to discuss how you’ve optimised database performance in a support environment.

[Apply Now: Technical Support Engineer at Irth Solutions]